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Terms & Conditions

For purchases to be delivered by shipping company:

  • If Basic Package with no tracking is chosen, Genuine Sparkles will not be responsible for any loss during mail delivery.

  • Payment must be made before each order is shipped out. Each order is not confirmed & items are not reserved until payment is received.  You are allowed to cancel/change your order before payment is made.

  • Once payment is received, there will be no refunds should you change your mind.

  • Once purchase is shipped, no returns or exchanges will be accepted. There will be exceptions to exchanges only if the purchase is damaged during shipment. (Based on case-to-case basis)

  • All prices are stated in Singapore dollars (S$).

Clearance Sale:

No refunds/exchanges for clearance items. Note that clearance items are either display items or old stock, hence the discounted prices.



Payment: Please see How to order.

Delivery/Shipping Costs: Please see Shipping.


Need to know more?

Send me an email at sales@genuinesparkles.com


Give me your comments! Tell me what you think!